Decisions are hard, especially in today’s environment. Change is very rapid, and the pace at which public service organisations need to adapt to change is getting faster and faster. To respond to new challenges, senior civil servants are expected to be confident and prepared to make the tough, but necessary decisions. It is the difference…
I’m no ground-breaking inventor – no Elon Musk or Mars Curiosity Rover designer – but problem solving or, more specifically, finding new ways to solve problems has become my day job. Last week I participated at the Public Sector Innovation event alongside Kevin Cunnington, GDS & Tabitha Goldstaub, Government Council for AI. Our discussions ranged…
Digital innovation is relentless in the private sector – a source of non-stop disruption for dozens of industries. In the retail sector, Amazon has started growing a network of physical stores that have no cashiers or self-checkouts. Instead, intelligent technologies invisibly track whatever you choose to walk out with, automatically deducting payment via your Amazon…
In this blog series, I’ve been discussing continuous transformation strategies for government and health agencies. This is the final one: parallel replacement. With a parallel replacement modernisation strategy, an organisation moves from its existing platform to a completely new platform. Strategy What it is When to use it Digital Decoupling Separate the customer experience…
I recently spoke as a panelist at the GovTech Summit in France, which focused strongly on government innovation, and there was ample discussion about power of Government as a Platform (GaaP). The GaaP approach allows the public sector to collaborate with private sector peers to achieve great strides—efficient, impactful services that are underpinned by leading…
Artificial Intelligence is racing ahead with expectations that it will at some point be able to do anything that a human can do. Yet innately we do not think of computers as being creative – it’s almost the last bastion of our humanity and perhaps ego that there is at least something we are better…
