Voices from Accenture Public Service


Intuitively, everyone understands the value of innovation. There are clear benefits to be gained both from doing things differently and from doing different things. Of course, talking about innovation is easy; actually doing it can be very challenging.

So, what does it take to be innovative? What do you need to do—culturally and operationally—to transform a government agency into a Center of Innovation? And, most importantly, how do you know when you’re successful?

To answer those questions, Accenture conducted a global innovation study, interviewing people at nearly 600 government organizations. Respondents represent 10 countries and various aspects of the public sector.

Our findings reveal not only who’s leading the way when it comes to innovation, but also what they do that sets them apart. Spoiler alert: Just 8 percent of responding agencies stand out as “Innovation Leaders.”

In upcoming posts, I’ll be digging into what we learned about the 8 percent who are Innovation Leaders—and how those sometimes-surprising lessons can help any government organization get better at innovation in the real world.

What have you learned about making innovation work in government? Please share your thoughts, questions and suggestions. For more information about bringing the back office to the forefront of government innovation, visit us here, and follow me on LinkedIn and Twitter.


  1. I like what I see so far. It would be interesting to hear stories from the top 8%. Are there common paths leading to common solutions we can draw from these experiences. Can these paths/solutions be categorized for future study? What conclusions can leaders draw? What can you implement.

    1. Chris – thanks very much for your comment & questions. Yes, in the coming weeks and months we will be releasing detailed findings in each of the pillars in our innovation model (strategy, ideation, execution, absorption, impact & benefits). Each release will go into more detail outlining what we see in the survey data, and what we see organizations actually DOING to foster more innovative cultures. We intend for these detailed reviews to help you and other leaders find specific actions you can take to better follow the leaders. Stay tuned and I’m very interested in learning what you’re finding is working and not.


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