Police forces all over the world continue to strive to protect the public, prevent crime and keep the peace, yet according to a recent survey carried out by the Police Executive Research Forum (PERF) on the state of the US policing workforce, they are largely understaffed. There are fewer officers, less candidates applying for policing…
The government back office is continually asked to deliver more value-added services even as resources remain flat or decline. Chief Human Resource Officers (CHROs) are no exception. In the face of these challenges, many CHROs want to know: Where should HR focus? What could it do differently? And, how would an HR transformation benefit the…
I’ve spent more than a quarter-century in child welfare agencies in multiple jurisdictions. I’ve seen the social and organizational challenges. I’ve experienced the heartbreak and frustration. I’ve also felt the pride of leading or contributing to measurable improvements in the results an agency is delivering. During my tenure at the Baltimore City Department of Social…
Applied intelligence is a concept that is taking off all over the world. This notion was apparent at the recent Paris Digital Week that I attended in November. For instance, as part of this week, the GovTech Summit explored the future of digital government. It was clear to me that government is eager to harness…
Recently, I had the pleasure to join HHS leaders at Harvard University to learn from and with them at the 2018 Health & Human Services Summit. It reinforced my belief that NOW is the time for the public sector to be BOLD by stop tuning and start transforming. I look forward to hearing what you…
In my last post, I discussed public finance leaders’ enthusiasm for taking the lead on digital transformation. A full 70 percent of those Accenture surveyed believe that the CFO is the best person to drive organization-wide performance improvement from digitalization. Driving this change begins with securing resources. It means building a compelling—and exacting—business case for…
